Monday, April 21, 2014

RIP Siebel Management Server (and Agent)

It is with mixed feelings that I share with you Oracle Support document1640801.1. Titled "Siebel Management Server Support Statement of Direction - Siebel CRM Innovation Pack 2014" the short article announces the de-support of the Siebel Management Server and Siebel Management Agent as of IP 2014.

The typical answer I get when I talk to Siebel admins and developers is that they "installed it once" or "must use it for ADM". Overall, the management infrastructure - developed before the Oracle acquisition by Siebel Systems and first shipped with Siebel 8.0 by Oracle - did not get much love from the community.

Personally, I assisted some customers in setting it up, mainly for ADM (Application Deployment Manager) purposes, and I also dedicated a chapter of my first book to it. The configuration process was complex to say the least.

As some of you might remember, the management server also included the Siebel Diagnostic Tool which was soon to be sunsetted as of version 8.1.1. Here is a nostalgic screenshot:


Pulling SARM data through the management agents and aggregating it in a browser console was certainly a good idea but Oracle is promoting its own Enterprise Manager and Realtime User Experience Insight (RUEI) to be more up to the task of performance monitoring and diagnostics.

In the aforementioned article, Oracle also announces to provide a replacement for centralized migration of customizations with Enterprise Manager.

In the meantime, customers can still use the "light-weight" variants of ADM, that is using manual or workflow-backed processes to export and import the data.

have a nice day

@lex




1 comment:

AlexG said...

EM can get and represent SARM analysis information.
It's great that application configuration management is moving to EM.